Return & Refund Policy

Return & Refund Policy

Last Updated: July 2026

Thank you for shopping at Osiris Shoe Store. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • Shoes must be free from dirt, scratches, creases, odors, or any signs of outdoor wear.
  • All original packaging, tags, accessories, and inserts must be included.
  • A valid proof of purchase or order confirmation is required.

Returns that do not meet these requirements may be refused.

2. Non-Returnable Items

The following items are not eligible for return:

  • Worn or used footwear.
  • Products damaged due to misuse or improper care.
  • Customized or personalized products.
  • Clearance or final sale items.
  • Gift cards.
  • Items returned without their original packaging or accessories.

3. How to Request a Return

Before returning any product, please contact our Customer Support Team.

Email: [email protected]

Please include:

  • Order Number
  • Full Name
  • Product Name
  • Reason for Return
  • Photos of the item (if damaged, defective, or incorrect)

Once approved, we will provide detailed return instructions.

Please do not send any products back without prior authorization.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged.
  • The item has a verified manufacturing defect.

For your protection, we recommend using a shipping service that provides tracking information. We are not responsible for returned packages lost during transit.

5. Return Address

Please send approved returns to:

Return Center

2161 Broadcast Drive

Albuquerque, NM 87101

United States

Please include your order number inside the package to ensure prompt processing.

6. Refunds

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to be processed.
  • Your financial institution may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable unless the return is due to our error.

7. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

After review, we will arrange an appropriate solution, including a replacement or refund where applicable.

8. Exchanges

If you need a different size or would like to exchange your item, please contact our Customer Support before returning your order.

All exchanges are subject to product availability.

9. Order Cancellation

Orders may be canceled before shipment.

Once an order has been shipped, it cannot be canceled. If you no longer need the item, you may request a return after delivery in accordance with this Return Policy.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Customer Support Email: [email protected]

Thank you for shopping with Osiris Shoe Store. We appreciate your business and look forward to serving you again.

Shopping Cart
Scroll to Top